Customer Support
Seasoned Professionals at Your Service
Passlogix has a multi-tiered support program designed to deliver on-time/on-budget v-GO deployments, accelerate issue resolution, and help customers and partners take full advantage of v-GO's advanced technology for user access and authentication management. The staff is organized into five expert teams dedicated to different phases of the evaluation and deployment cycle, with built-in information sharing systems to ensure continuity of service. The teams are:
- Pre-Sales Engineering — to help customers and partners evaluate v-GO solutions against their technical and business requirements
- Training — standard and customized training programs for v-GO implementation, administration and troubleshooting
- Implementation/Professional Services — leveraging best practices and customer-tested processes that facilitate smooth implementation
- Customer Support — 24x7 with full escalation, triage, resource assignment and break/fix capabilities
- Customer Relationship Management — premium technical account management services, including assisting customers with unusual deployment challenges
Self-Service Options
For issues that can be resolved on a self-service basis, Passlogix also offers online FAQs as well as a customer/partner portal, which provides 24x7 access to case management information, documentation, product downloads and Passlogix's knowledge base.
Support Department
Contact us:
US: (888) 713-5470
EMEA: 00 44 808 2342735
APAC: +852 3589 3012
