v-GO Self-Service Password Reset

Sound security practices dictate that it is essential to verify a user identity before allowing password reset or unlocking accounts. Yet, without a self-service function, securely resetting passwords for Windows consumes help desk resources and delays access users need to get their jobs done.

v-GO Self-Service Password Reset provides users with a fast, secure way to regain access to their computer by automating Windows password reset. Users can reset their password or unlock their Windows account directly from their locked out workstation, so that they can get to their applications within seconds - without having to pick up the telephone or go to another workstation.

How It Works

Confidence-Based User Identity Verification Engine

v-GO Self-Service Password Reset uses a question-and-answer process to initiate a reset. Users enroll by answering a series of meaningful and specific reset questions. When employees need to reset their password, they are prompted to "re-answer" the reset questions. v-GO Self-Service Password Reset delivers well-constructed questions requiring personal, unforgettable answers.

If the user answers a sufficient number of questions correctly a minimum confidence score is reached and the system allows a password reset or account unlock. Failure to attain a preset confidence score results in a denial.

v-GO Self-Service Password Reset's unique identity verification engine reduces the number of false negatives from users who forget answers or type them incorrectly. Properly selected and weighted questions significantly reduce the risk of intrusions through social engineering or lucky guesses. For the user, it means resetting a password or unlocking accounts in seconds, without having to call the helpdesk and potentially waiting for a callback. For administrators, it means the added security of sound and sustainable password policies and practices.