v-GO Self-Service Password Reset Benefits

Improve Operational Efficiency, Reduce Costs

v-GO Self-Service Password Reset eliminates help-desk calls and costs associated with password reset. Up to 30 percent of all helpdesk calls are password-reset requests, on average taking 20 minutes to resolve and costing more than $20 per call says market research firm, Gartner Group. v-GO Self-Service Password Reset provides unparalleled usability, enabling users to enroll, reset passwords, and unlock accounts from their own workstation in seconds.

Increase Adoption with In-The-Flow Access

Many password reset tools are inconvenient to use because they cannot be accessed from the computer on which the user is currently locked out. v-GO Self-Service Password Reset's In-The-Flow technology seamlessly and securely includes the enrollment and password-reset process into the Windows logon, providing users with a simple enrollment, reset, and unlock process where and when they need it. This easy to use process dramatically increases user adoption of the password reset tool, resulting in less time spent on resetting passwords and unlocking accounts.

Confidence-Based User Identity Verification Engine

v-GO SSPR uses a question-and-answer process to initiate a reset. When your employees enroll, they have to answer a set of questions that are meaningful and specific to them. When they need to reset their password, they will be presented a Reset Quiz, where they have to supply their answers again. v-GO SSPR's Confidence Based Verification resolves one of the major problems with the typical ”one strike and you are out“ approach to Self Service Reset– lots of false negatives from users who forgot an answer or typed incorrectly. With v-GO SSPR, users can recover from a minor mistake and still reset their password. For administrators, this means the security of sound password policy without unnecessary helpdesk calls.

The administrator presets a Confidence Score... if the user answers a sufficient number of questions correctly and reaches this score, the system allows a password reset. Failure to reach this score results in a password reset denial. Some questions are more secure than others, depending on how difficult it is for a third party to obtain the right answer. For example, someone's date-of-birth is easier to find out than the first name of someone's first love. v-GO SSPR allows the administrator to give different point scores to right answers, depending on this difficulty. However, when someone gives the wrong answer to an easy question, that could raise a significant red flag. While the correct answer to the user's middle name would yield a small positive score, the wrong answer should yield a large negative score, making it difficult, if not impossible, to reach the Confidence Score.

Easy to Deploy

Deploying v-GO Self-Service Password Reset is a simple two-part process: 1) administrator setup and 2) user enrollment. It starts with an administrator logging on to the intuitive Management Console to configure the Enrollment Interview and Reset Quiz. Users enroll by answering a one-time online Enrollment Interview.

Benefits Summary

• Improve operational efficiency, reduce costs
  • Eliminate password-related helpdesk calls
• Increase adoption with In-The-Flow Access
  • Users reset directly from locked out workstation