v-GO Self-Service Password Reset Features

v-GO Self-Service Password Reset

v-GO SSPR delivers a secure, and easy-to-use, easy-to-administer, self-service password-reset solution for the Windows environment. It encourages enrollment and adoption by providing a convenient means for the user to access the reset process without assistance.

User Set-up and Enrollment Options

• Simple, configurable Web-based question-and-answer process
• In-the-flow, automatic initiation at the Windows system logon that provides easy access, encourages enrollment and, as an option, enforces enrollment

v-GO SSPR System Access

• Addresses “the last password” in a v-GO SSO deployment and “the first password” in the user's day
• Simple Web-based access for end users and administrators
• In-the-flow user access when Windows access is denied at system startup. Provides easy recovery at the most logical point, such as when the user tries to log on, increasing likelihood of usage

User Authentication

• Configurable question-and-answer process
• Administrative control over questions
• Support for role/group-specific challenge questions
• Ability to control response expectations, such as format (mmddyyyy, ##-##-####), answer length, and case sensitivity
• Unique scoring model provides high security while reducing false negatives
• Highly secure, flexible, more closely representative of real-world helpdesk-based identity verification
• Recognition that some questions are more secure than others and that not all errors and memory lapses should default to helpdesk calls
• Confidence based on the users answering a sufficient number of the right questions correctly to reach a verification threshold: The Confidence Score
• Answers can be validated against one or more external data sources

User Password Reset

• Windows (or AD) domain password via Internet Explorer browser
• In-the-flow support on Windows 2000, Windows XP, Windows Server 2003, and Microsoft Vista Business Edition
• Supports remote authentication, such as for Terminal Services, Citrix MetaFrame® software, and Citrix MetaFrame Password Manager, with the standard Microsoft Windows GINA

Administration

• Simple, Web-based interface and MMC plug-in support for all domains in your environment
• Configurable user interface
• Configurable backend repository for storing questions and encrypted enrollment answers (Microsoft Active Directory, Microsoft ADAM, Microsoft SQL 2000, Oracle Database v10g or later)
• Scoring model-based control that reduces false negatives while maintaining security
• External Validation API
• Reports for Active Users, Enrolled Users, User Enrollment Status, Enrollment Score, Password Resets (completed, cancelled, or failed with score), log of IP address where all resets or attempts occurred
• Detailed technical documentation to assist administrator to set up and manage user authentication securely

Reporting

Built in reporting for the following;

• Active Users
• Enrolled Users
• User Enrollment Status
• Enrollment Score
• Password Resets (completed, cancelled, or failed with score)
• log of IP address where all resets or attempts occurred

Deployment

• Utilizes Windows Installer technology
• Deploys using most deployment tools, such as SMS, Tivoli, Zenworks, and Novadigm

Security and Reliability

• User's answers are stored by the v-GO SSPR server as a salted SHA-I hash
• User's answers are never stored in the clear and never on the user's client
• SSL guarantees protection of all communication
• Fault tolerance is based on Microsoft Internet Information Server and Active Directory settings